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Ordering Information:
Shop from home with the comfort of knowing that you are ordering only the finest, freshest North Queensland fruit. Please check any items you order. Unfortunately we are unable to accept any returns nor can we exchange an item due to Health Regulations, but if you have any problem with our product please contact our Customer Service department and we'll attend to any problems promptly!
- Payment Methods
- Changing an Order
- Phone, Mail and Email Orders
- Delivery time and Postage
Payment Methods:
All orders received through the online ordering system are through PAYPAL, ensuring your privacy and safety. All major credit cards are accepted when paying thru PayPal or if you have an account with them you can pay directly from your bank account. Find out more about PayPal here.
If you choose to order via Email, an invoice will be sent to you via PayPal and once payment is received your order will be despatched or you may pay by Direct Debit.
Phone and Mail orders: Cheque, Direct Debit, Credit Card or money order.
Changing an Order
If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.
If you have already completed an order and wish to add an additional item to your order, please contact Customer Service for assistance. Please include details of the transaction that you would like to cancel to ensure accuracy.
Please note, if your order has already been processed, you may not be able to cancel or modify it.
Phone Orders, Mail and Email orders accepted:
Don't feel comfortable ordering products online? No problem! Tropicalharvestqld.com.au accepts orders over the phone or you can simply email us and we will contact you regarding payment.
To order by phone, please call us on (07) 4068 2851 during our customer service hours. Before calling, please note our customer service line is in Queensland +8 hours GMT. You may call outside normal working hours and leave a message. We will contact you within 24 hours.
To order by email : sales@tropicalharvestqld.com.au
To order by mail: Send your order plus cheque or money order to:
Tropical Harvest Sales, PO Box 624, Tully Qld 4854. Please include your telephone number and/or email address so we can confirm we have received your order.
Customer service hours: Mon-Fri 8.00 am - 4.00 pm
(Note: This is Queensland time)
Delivery time and Postage:
Due to the fact that we are in Rural North Queensland our Australia Post Express Service takes a minimum of 2-3 days. Please allow 10-14 days for delivery. Postage and Handling charge on all orders is min. $10.00 for 3kg express mail bag. Every additional kilo or part thereof $10.00
PRIVACY
We would like to assure you that we value our customers and respect your privacy, we take your information and privacy very seriously. We collect customer information in an effort to improve your shopping experience and to process your order.
Tropical Harvest Qld Pty Ltd recognises that it must maintain and use customer information responsibly.
We do not sell or rent the information you provide to us to third parties.
